There are a few ways this issue could be resolved –

  1. Please press the “Select Device” icon (on the top left side of the software) and select the correct product. Press ‘OK’ and re-launch the FireflyPro software.
  2. Verify the LEDs are illuminated and the brightness dial on the side of the camera is at its maximum setting.
  3. For Wireless Devices – Try changing channels on the receiver and the device. Also, make sure your hand is not covering the back of the device – This can hinder the wireless signal.

Posted in: Operation