Installation Archives - Page 2 of 2

18 02, 2019

Will my Firefly device work on a Mac?

Rajeev2019-02-25T12:44:20+00:00

Yes. Please click HERE to download FireflyPro for Mac, then follow the instructions on the download page. Note - The software requires OSX v10.8 or later running on [...]

Will my Firefly device work on a Mac?Rajeev2019-02-25T12:44:20+00:00

18 02, 2019

I installed the FireflyPro software but it does not open.

Rajeev2019-02-18T03:08:19+00:00

The problem might be related to the PC virtual camera. On some PCs the virtual video/webcam driver doesn't allow other cameras to operate. This must be disabled in [...]

I installed the FireflyPro software but it does not open.Rajeev2019-02-18T03:08:19+00:00

18 02, 2019

FireflyPro is open but I cannot see the live image.

Rajeev2019-02-18T03:06:13+00:00

For wired products: Make sure that the camera is plugged and turned-on. Verify that the LEDs are illuminated and that the brightness dial on the side of the [...]

FireflyPro is open but I cannot see the live image.Rajeev2019-02-18T03:06:13+00:00

18 02, 2019

The software keeps telling me to plug-in the device and turn on LED, what is wrong?

Rajeev2019-02-18T03:01:54+00:00

For wired models – Please connect using the USB cable and turn the device ON. For wireless models – Please connect receiver to the PC and wait until [...]

The software keeps telling me to plug-in the device and turn on LED, what is wrong?Rajeev2019-02-18T03:01:54+00:00

17 02, 2019

I get the message “Device driver software was not successfully installed”, what should I do?

Rajeev2019-02-25T12:47:02+00:00

The FireflyPro software installation includes two main components: The FireflyPro application and the device driver that allows the PC to recognize and control the Firefly device. The error [...]

I get the message “Device driver software was not successfully installed”, what should I do?Rajeev2019-02-25T12:47:02+00:00

Previous 12

Firefly is the award-winning manufacturer of wireless camera products for medical professionals worldwide. Firefly’s innovative devices are small, portable, and easy to use, enabling healthcare professionals to wirelessly observe and record images/videos on their laptops, tablets, phones and desktops. Available in over 50 countries, Firefly products are popular in Telemedicine, Ear-Nose-Throat, Primary Care, Pediatrics, Audiology, Urology, Gynecology, Dermatology, and Veterinary applications. Organizations all over the world are seeing the benefit of using our devices to communicate with patients and clients, ensuring they get the care they need.