GT805 5MP Digital Microscope


Please close and try restarting the FireflyPro software application again.

There are a few ways this issue could be resolved –

  1. Please press the “Select Device” icon (on the top left side of the software) and select the correct product. Press ‘OK’ and re-launch the FireflyPro software.
  2. Verify the LEDs are illuminated and the brightness dial on the side of the camera is at its maximum setting.
  3. Try changing channels on the receiver and the device. Also, make sure your hand is not covering the back of the device – This can hinder the wireless signal.

If your setup requires a hub or multiple Firefly devices plugged into the same machine, please contact us to help with the configuration.

When upgrading from an earlier version of Windows to Windows 10 you will need to reinstall FireflyPro. FireflyPro can either be reinstalled from the installation CD included with your Firefly device or from the download page found HERE.

In September 2016 Microsoft released an update to Windows 10 called “Windows 10 Anniversary Update”. This version of Windows had the unintended consequence of breaking webcams for millions of users. Since our devices are recognized as a type of webcam, this included our Firefly devices as well.

Since then, Microsoft has been working on a fix for the issue and as of October 3rd a solution is available.

The fix is just the latest cumulative update from Microsoft. Please follow the steps below:

  1. Open the Start Menu by clicking the Windows Icon in the lower left corner of the screen.
  2. Click the “Settings” icon, which looks like a gear.
  3. Type “Check for updates” and click the “Check for Updates” option. This will force the computer to look for the latest Windows Update.
  4. After updating, restart the computer.
    • Note: The computer may restart automatically.

FireflyPro should be working correctly again.


Yes. Please click HERE to download FireflyPro for Mac, then follow the instructions on the download page.

Note – The software requires OSX v10.8 or later running on Intel. Power PC based systems are not supported.

The problem might be related to the PC virtual camera. On some PCs the virtual video/webcam driver doesn’t allow other cameras to operate. This must be disabled in order for Firefly devices to work properly. Please try the following:

  1. Check to see if there is a virtual camera icon on the windows desktop system tray (on the bottom right side of the screen). If so- right click on it and disable it.
  2. Go to control panel, select “programs and features” and look for virtual camera or webcam. If one is present you will need to disable it.
  3. In control panel select “device manager” and then “Imaging Devices” to expose all cameras in the system. Here, please right-click on the webcam and disable it. Also, if you see virtual camera, disable that as well.

Now that the the system no longer has an active virtual camera, try running the FireflyPro software. (You may need to re-install FireflyPro.)

Make sure that the camera is plugged and turned-on.

Verify that the LEDs are illuminated and that the brightness dial on the side of the camera is at its maximum setting.

No. The only caveat is that the pictures’ default name is based on a date. So if you keep the default names, pictures from the specific upgrade date may be overwritten.

Please connect using the USB cable and turn the device ON.

Please unplug the wired product or wireless receiver from the computer and follow these steps:

  1. From the “start” menu select “Control Panel” and select “programs and features”. (For XP – “add and remove programs”)
  2. Click on FireflyPro and select “Remove” from the top of the window.
  3. When prompted with “Do you want to completely remove the selected application and all of its features?” Select “Yes”.
  4. Wait until the FireflyPro icon disappears from the list.
  5. On the “program and features” list, find “Digital Microscope” and select “Remove”. If “Digital Microscope” is not on the list, please proceed to Step 8 below.
  6. When prompted with “Do you want to completely remove the selected application and all of its features?” Select “Yes”.
  7. Follow the un-installation screens.
  8. Please restart the computer.


Our software is not seat based, so you can install it on as many computers as you like!

If you have any questions, or if you need assistance, email us via the address below with your name and number (or best way to reach you) and we will get back to you as soon as we can –

All Firefly devices include a 1 year warranty. For warranty issues, please contact Firefly for assistance.