When upgrading from an earlier version of Windows to Windows 10 you will need to reinstall FireflyPro. FireflyPro can either be reinstalled from the installation CD included with your Firefly device or from the download page found HERE.
In September 2016 Microsoft released an update to Windows 10 called “Windows 10 Anniversary Update”. This version of Windows had the unintended consequence of breaking webcams for millions of users. Since our devices are recognized as a type of webcam, this included our Firefly devices as well.
The problem might be related to the PC virtual camera. On some PCs the virtual video/webcam driver doesn’t allow other cameras to operate. This must be disabled in order for Firefly devices to work properly. Please try the following:
Check to see if there is a virtual camera icon on the windows desktop system tray (on the bottom right side of the screen). If so- right click on it and disable it.
Go to control panel, select “programs and features” and look for virtual camera or webcam. If one is present you will need to disable it.
In control panel select “device manager” and then “Imaging Devices” to expose all cameras in the system. Here, please right-click on the webcam and disable it. Also, if you see virtual camera, disable that as well.
Now that the the system no longer has an active virtual camera, try running the FireflyPro software. (You may need to re-install FireflyPro.)
If you have any questions, or if you need assistance, email us via the address below with your name and number (or best way to reach you) and we will get back to you as soon as we can – firstname.lastname@example.org