DE501 Veterinary Video Otoscope
Operation
Absolutely. FireflyPro captures .bmp, .jpg, and .AVI files which can be uploaded to most EMR/EHR systems.
Please close and try restarting the FireflyPro software application again.
The specula is not aligned – Move it from side to side until the circle is centered on your screen.
There are a few ways this issue could be resolved –
- Please press the “Select Device” icon (on the top left side of the software) and select the correct product. Press ‘OK’ and re-launch the FireflyPro software.
- Verify the LEDs are illuminated and the brightness dial on the side of the camera is at its maximum setting.
If your setup requires a hub or multiple Firefly devices plugged into the same machine, please contact us to help with the configuration.
When upgrading from an earlier version of Windows to Windows 10 you will need to reinstall FireflyPro. FireflyPro can either be reinstalled from the installation CD included with your Firefly device or from the download page found HERE.
Installation
Yes. Please click HERE to download FireflyPro for Mac, then follow the instructions on the download page.
Note – The software requires OSX v10.8 or later running on Intel. Power PC based systems are not supported.
The problem might be related to the PC virtual camera. On some PCs the virtual video/webcam driver doesn’t allow other cameras to operate. This must be disabled in order for Firefly devices to work properly. Please try the following:
- Check to see if there is a virtual camera icon on the windows desktop system tray (on the bottom right side of the screen). If so- right click on it and disable it.
- Go to control panel, select “programs and features” and look for virtual camera or webcam. If one is present you will need to disable it.
- In control panel select “device manager” and then “Imaging Devices” to expose all cameras in the system. Here, please right-click on the webcam and disable it. Also, if you see virtual camera, disable that as well.
Now that the the system no longer has an active virtual camera, try running the FireflyPro software. (You may need to re-install FireflyPro.)
Make sure that the camera is plugged and turned-on.
Verify that the LEDs are illuminated and that the brightness dial on the side of the camera is at its maximum setting.
Please unplug the wired product or wireless receiver from the computer and follow these steps:
- From the “start” menu select “Control Panel” and select “programs and features”. (For XP – “add and remove programs”)
- Click on FireflyPro and select “Remove” from the top of the window.
- When prompted with “Do you want to completely remove the selected application and all of its features?” Select “Yes”.
- Wait until the FireflyPro icon disappears from the list.
- On the “program and features” list, find “Digital Microscope” and select “Remove”. If “Digital Microscope” is not on the list, please proceed to Step 8 below.
- When prompted with “Do you want to completely remove the selected application and all of its features?” Select “Yes”.
- Follow the un-installation screens.
- Please restart the computer.
No. The only caveat is that the pictures’ default name is based on a date. So if you keep the default names, pictures from the specific upgrade date may be overwritten.
Please connect using the USB cable and turn the device ON.
Other
Please send an email to sales@fireflyglobal.com and specify how many and what size.
Our software is not seat based, so you can install it on as many computers as you like!
If you have any questions, or if you need assistance, email us via the address below with your name and number (or best way to reach you) and we will get back to you as soon as we can – support@fireflyglobal.com
All Firefly devices include a 1 year warranty. For warranty issues, please contact Firefly for assistance.