DE330T Digital Trichoscope

Operation

To add or remove polarization to the image, twist the nose cone of the device until the desired level of polarization is achieved.

The DE330T includes 3 different size plastic nose conepacers to achieve different levels of magnification, depending on your needs.

Short spacer: 45x

Medium spacer: 35x and 120x

Long spacer: 25x

Please close and try restarting the FireflyPro software application again.

The power indicator light should be RED when charging. If the light is flashing red or steady green please make sure you are using the original short USB cable. Using a different USB cable can cause the device to not charge properly.

If that does not work, please try using a computer USB port instead of the AC charger or vice versa. If this does not solve the problem please contact Firefly as you may need a replacement USB cable.

There are a few ways this issue could be resolved –

  1. Under “settings”, select the correct model number. Press ‘OK’ and re-launch the FireflyPro software.
  2. Verify the LEDs are illuminated and the brightness dial on the side of the camera is at its maximum setting.

If your setup requires a hub or multiple Firefly devices plugged into the same machine, please contact us to help with the configuration.

When upgrading from an earlier version of Windows to Windows 10 you will need to reinstall FireflyPro. FireflyPro can be reinstalled from the download page found HERE.

Installation

Please unplug the wired product or wireless receiver from the computer and follow these steps:

  1. From the “start” menu select “Control Panel” and select “programs and features”. (For XP – “add and remove programs”)
  2. Click on FireflyPro and select “Remove” from the top of the window.
  3. When prompted with “Do you want to completely remove the selected application and all of its features?” Select “Yes”.
  4. Wait until the FireflyPro icon disappears from the list.
  5. On the “program and features” list, find “Digital Microscope” and select “Remove”. If “Digital Microscope” is not on the list, please proceed to Step 8 below.
  6. When prompted with “Do you want to completely remove the selected application and all of its features?” Select “Yes”.
  7. Follow the un-installation screens.
  8. Please restart the computer.

No, a designated CPU is required to run FireflyPro.

Yes. Please click HERE to download FireflyPro for Mac, then follow the instructions on the download page.

Note – The software requires OSX v10.8 or later running on Intel. Power PC based systems are not supported.

The problem might be related to the PC virtual camera. On some PCs the virtual video/webcam driver doesn’t allow other cameras to operate. This must be disabled in order for Firefly devices to work properly. Please try the following:

  1. Check to see if there is a virtual camera icon on the windows desktop system tray (on the bottom right side of the screen). If so- right click on it and disable it.
  2. Go to control panel, select “programs and features” and look for virtual camera or webcam. If one is present you will need to disable it.
  3. In control panel select “device manager” and then “Imaging Devices” to expose all cameras in the system. Here, please right-click on the webcam and disable it. Also, if you see virtual camera, disable that as well.

Now that the the system no longer has an active virtual camera, try running the FireflyPro software. (You may need to re-install FireflyPro.)

For wired products:

Make sure that the camera is plugged and turned-on.

Verify that the LEDs are illuminated and that the brightness dial on the side of the camera is at its maximum setting.

For wireless products:

Turn on the camera and confirm the wireless receiver and the camera are on the same channel. If you still don’t see an image the camera’s battery may be drained – Please charge the device.

No. The only caveat is that the pictures’ default name is based on a date. So if you keep the default names, pictures from the specific upgrade date may be overwritten.

Please connect using the USB cable and turn the device ON.

Other

Absolutely. FireflyPro captures .bmp, .jpg, and .AVI files which can be uploaded to most EMR/EHR systems. To select jpg as the default image format, go to “Device” > “Settings” and select “Image format”.

Our software is not seat based, so you can install it on as many computers as you like!

If you have any questions, or if you need assistance, email us via the address below with your name and number (or best way to reach you) and we will get back to you as soon as we can – support@fireflyglobal.com

All Firefly products include a 1 year warranty. Contact Fireflu via contact@fireflyglobal.com for any warranty issues.