The power indicator light should be RED when charging. If the light is flashing red or steady green please make sure you are using the original short USB cable. Using a different USB cable can cause the device to not charge properly.
If that does not work, please try using a computer USB port instead of the AC charger or vice versa. If this does not solve the problem please contact Firefly as you may need a replacement USB cable.
The problem might be related to the PC virtual camera. On some PCs the virtual video/webcam driver doesn’t allow other cameras to operate. This must be disabled in order for Firefly devices to work properly. Please try the following:
Check to see if there is a virtual camera icon on the windows desktop system tray (on the bottom right side of the screen). If so- right click on it and disable it.
Go to control panel, select “programs and features” and look for virtual camera or webcam. If one is present you will need to disable it.
In control panel select “device manager” and then “Imaging Devices” to expose all cameras in the system. Here, please right-click on the webcam and disable it. Also, if you see virtual camera, disable that as well.
Now that the the system no longer has an active virtual camera, try running the FireflyPro software. (You may need to re-install FireflyPro.)
Absolutely. FireflyPro captures .bmp, .jpg, and .AVI files which can be uploaded to most EMR/EHR systems. To select jpg as the default image format, go to “Device” > “Settings” and select “Image format”.
If you have any questions, or if you need assistance, email us via the address below with your name and number (or best way to reach you) and we will get back to you as soon as we can – email@example.com