DE300 Digital Dermatoscope

Operation

To add or remove polarization to the image, twist the nose cone of the device until the desired level of polarization is achieved.

Yes! The DE300 uses standard webcam drivers to communicate with any 3rd party video conferencing platform, making it a perfect telemedicine camera peripheral. If you would like to add the snapshot functionality to your platform, please contact Firefly at contact@fireflyglobal.com

If your setup requires a hub or multiple Firefly devices plugged into the same machine, please contact us to help with the configuration.

Absolutely. FireflyPro captures .bmp, .jpg, and .AVI files which can be uploaded to most EMR/EHR systems.

Please close and try restarting the FireflyPro software application again.

  1. Please press the settings icon and select the correct model number. Once selected, re-launch the FireflyPro software.
  2. Verify the LEDs are illuminated and the brightness dial on the side of the camera is at its maximum setting.

When upgrading from an earlier version of Windows to Windows 10 you will need to reinstall FireflyPro. FireflyPro can be reinstalled from the download page found HERE.

Installation

The problem might be related to the PC virtual camera. On some PCs the virtual video/webcam driver doesn’t allow other cameras to operate. This must be disabled in order for Firefly devices to work properly. Please try the following:

  1. Check to see if there is a virtual camera icon on the windows desktop system tray (on the bottom right side of the screen). If so- right click on it and disable it.
  2. Go to control panel, select “programs and features” and look for virtual camera or webcam. If one is present you will need to disable it.
  3. In control panel select “device manager” and then “Imaging Devices” to expose all cameras in the system. Here, please right-click on the webcam and disable it. Also, if you see virtual camera, disable that as well.

Now that the the system no longer has an active virtual camera, try running the FireflyPro software. (You may need to re-install FireflyPro.)

No. The only caveat is that the pictures’ default name is based on a date. So if you keep the default names, pictures from the specific upgrade date may be overwritten.

Yes. Please click HERE to download FireflyPro for Mac, then follow the instructions on the download page.

Note – The software requires OSX v10.8 or later running on Intel. Power PC based systems are not supported.

Please unplug the wired product or wireless receiver from the computer and follow these steps:

  1. From the “start” menu select “Control Panel” and select “programs and features”. (For XP – “add and remove programs”)
  2. Click on FireflyPro and select “Remove” from the top of the window.
  3. When prompted with “Do you want to completely remove the selected application and all of its features?” Select “Yes”.
  4. Wait until the FireflyPro icon disappears from the list.
  5. On the “program and features” list, find “Digital Microscope” and select “Remove”. If “Digital Microscope” is not on the list, please proceed to Step 8 below.
  6. When prompted with “Do you want to completely remove the selected application and all of its features?” Select “Yes”.
  7. Follow the un-installation screens.
  8. Please restart the computer.

For wired products:

Make sure that the camera is plugged and turned-on.

Verify that the LEDs are illuminated and that the brightness dial on the side of the camera is at its maximum setting.

For wireless products:

Turn on the camera and confirm the wireless receiver and the camera are on the same channel. If you still don’t see an image the camera’s battery may be drained – Please charge the device.

Please connect using the USB cable and turn the device ON.

To install the Wireless Receiver Driver manually, please follow the instructions provided below –

  1. Create a temporary folder on your desktop
  2. Download the file Firefly Wireless Driver from HERE. Select “save as” and download the file into the temporary folder.
  3. Right click the downloaded file and extract it into the same folder.
  4. Plug the wireless receiver into a USB port.
  5. Go to ‘control panel’ -> ‘device manager’. You will probably find ‘Wireless Digital Microscope’ with a yellow warning mark.
  6. Right click the ‘Wireless Digital Microscope’ and select ‘update driver software’.
  7. Select ‘Browse my computer for driver software’ and select the extracted file from step #3
  8. Approve the installation and you are ready to use your device!

No, a designated CPU is required to run FireflyPro.

Other

Our software is not seat based, so you can install it on as many computers as you like!

On a full charge the battery will last about 2.5 to 3 hours of continuous use. If the image quality starts to degrade you most likely need to recharge the device.

As for the longevity of the battery – Our wireless devices use batteries much like a cell phone’s – If you recharge the device every night it will start to degrade after about 3 years. Replacing the battery yourself is NOT recommended as the device may be damaged in the process. Should you need a new battery, email us at contact@fireflyglobal.com.

If you have any questions, or if you need assistance, email us via the address below with your name and number (or best way to reach you) and we will get back to you as soon as we can – support@fireflyglobal.com

All Firefly devices include a 1 year warranty. For warranty issues, please contact Firefly for assistance.