Yes! The DE300 uses standard webcam drivers to communicate with any 3rd party video conferencing platform, making it a perfect telemedicine camera peripheral. If you would like to add the snapshot functionality to your platform, please contact Firefly at email@example.com
The problem might be related to the PC virtual camera. On some PCs the virtual video/webcam driver doesn’t allow other cameras to operate. This must be disabled in order for Firefly devices to work properly. Please try the following:
Check to see if there is a virtual camera icon on the windows desktop system tray (on the bottom right side of the screen). If so- right click on it and disable it.
Go to control panel, select “programs and features” and look for virtual camera or webcam. If one is present you will need to disable it.
In control panel select “device manager” and then “Imaging Devices” to expose all cameras in the system. Here, please right-click on the webcam and disable it. Also, if you see virtual camera, disable that as well.
Now that the the system no longer has an active virtual camera, try running the FireflyPro software. (You may need to re-install FireflyPro.)
On a full charge the battery will last about 2.5 to 3 hours of continuous use. If the image quality starts to degrade you most likely need to recharge the device.
As for the longevity of the battery – Our wireless devices use batteries much like a cell phone’s – If you recharge the device every night it will start to degrade after about 3 years. Replacing the battery yourself is NOT recommended as the device may be damaged in the process. Should you need a new battery, email us at firstname.lastname@example.org.
If you have any questions, or if you need assistance, email us via the address below with your name and number (or best way to reach you) and we will get back to you as soon as we can – email@example.com