Warranty

Limited Hardware Warranty (through distributors & resellers)

Firefly hardware products purchased in the U.S. come with a 1-year limited hardware warranty. The warranty is extended through Firefly authorized representatives and resellers. If you have a warranty claim, please contact the store, distributor, or website through which the product was purchased.

What is covered by this limited hardware warranty?

This limited hardware warranty covers defects in materials and workmanship in your Firefly hardware products.

What is not covered by this limited hardware warranty?

This limited hardware warranty does not cover:

  • Software, including the operating system and software added to or bundled with the Firefly hardware products
  • Problems that result from: — External causes such as accident, abuse, misuse, or problems with electrical power — Servicing not authorized by Firefly — Usage that is not in accordance with product instructions — Failure to follow the product instructions — Problems caused by using accessories, parts, or components not supplied by Firefly
  • Products with missing or altered serial numbers
  • Products for which Firefly or its distributors have not received payment
  • Normal wear and tear

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). FIREFLY’S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.

WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED HARDWARE WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

How long does this limited hardware warranty last?

The limited hardware warranty on all Firefly products begins on the date of the packing slip, invoice, or receipt. The warranty period is not extended if a warranted product or any parts are repaired or replaced. Firefly may change the availability of limited hardware warranties, at its discretion, but any changes will not be retroactive.

What do I do if I need warranty service?

Before the warranty expires, please contact the store, distributor, or website through which the product was purchased.

What will Firefly do?

Firefly or its authorized representative or reseller will repair any Firefly hardware products returned that prove to be defective in materials or workmanship. If Firefly or its authorized representative are not able to repair the product, we will replace it with a comparable product that is new or refurbished. When you contact our authorized representative or reseller via phone or email, they will issue a Return Material Authorization Number for you to include with your return. You must return the products in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. The repaired or replacement products will be returned to you. The reseller or authorized representative will pay to ship the repaired or replaced products to you if you use an address in the United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, the product will be shipped to you freight collect. If it is determined that the problem is not covered under this warranty, you will be notified and informed of service alternatives that are available to you on a fee basis.

How will you fix my product?

We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Firefly, some of which were never used by a customer. All parts and systems are inspected and tested for quality. Replacement parts and systems are covered for the remaining period of the limited hardware warranty for the product you bought. Firefly owns all parts removed from repaired products.

May I transfer the limited hardware warranty?

Limited hardware warranties are not transferable.

How do I register my product?

Click here to register your Firefly product.