Support/FAQs

Other

How many computers can I install the software on and do I need to purchase additional licenses?

Our software is not seat based, so you can install it on as many computers as you like!

I have a wireless device, how long is the battery life?

On a full charge the battery will last about 2.5 to 3 hours of continuous use. If the image quality starts to degrade you most likely need to recharge the device.

As for the longevity of the battery – Our wireless devices use batteries much like a cell phone’s – If you recharge the device every night it will start to degrade after about 3 years. Replacing the battery yourself is NOT recommended as the device may be damaged in the process. Should you need a new battery, email us at contact@fireflyglobal.com and we would be happy to replace the battery for you.

How do I contact Firefly for technical support?

If you have any questions, or if you need assistance, email us via the address below with your name and number (or best way to reach you) and we will get back to you as soon as we can – support@fireflyglobal.com

Is there a warranty?

All our products come with a 1 year replacement warranty. If anything goes wrong with one of our products, just contact us via contact@fireflyglobal.com, return the faulty device and we will replace it with a new one.

How do I order additional specula?

Please send an email to sales@fireflyglobal.com and specify how many and what size.