DE571 HD Wireless Veterinary Mobile Video Otoscope

Operation

ES108 XL Specula Kit

ES140 Flexible Forceps

The specula is not aligned – Move it from side to side until the circle is centered on your screen.

The power indicator light should be RED when charging. If the light is flashing red or steady green please make sure you are using the original short USB cable. Using a different USB cable can cause the device to not charge properly.

If that does not work, please try using a computer USB port instead of the AC charger or vice versa. If this does not solve the problem please contact Firefly as you may need a replacement USB cable.

Absolutely. FireflyPro captures images and videos in standard formats which can be uploaded to most EMR/EHR systems.

If you are seeing the error “Firefly Device Not detected” in FireflyPro Mobile (shown above) please follow the steps below:

  1. This could be due to a low battery level. Please charge the camera for at least an hour and try again.

If charging the camera did not resolve the issue:

  1. Uninstall the FireflyPro Mobile application from your device.
  2. Turn off/on your phone or tablet.
  3. Go back to the App Store and reinstall FireflyPro Mobile. During installation, when you are asked to “Allow “FireflyPro Mobile” to find device on local networks?” you must select ALLOW or the camera will not connect. (Image copied below)

Installation

Compatible devices:

  • iPad Air 2, iPad Mini 3 and up
  • iPhone 6 and up
  • MAC computers with Apple M1 and M2 chips
  • Android 6 and up on devices with dual band WiFi support

If you are seeing the error “Firefly Device Not detected” in FireflyPro Mobile (shown above) please follow the steps below:

  1. This could be due to a low battery level. Please charge the camera for at least an hour and try again.

If charging the camera did not resolve the issue:

  1. Uninstall the FireflyPro Mobile application from your device.
  2. Turn off/on your phone or tablet.
  3. Go back to the App Store and reinstall FireflyPro Mobile. During installation, when you are asked to “Allow “FireflyPro Mobile” to find device on local networks?” you must select ALLOW or the camera will not connect. (Image copied below)

No. Firefly will not overwrite older images or videos.

Other

Please send an email to sales@fireflyglobal.com and specify how many and what size.

You can install FireflyPro Mobile on any number of devices but the device itself can only be connected to one device at a time.

On a full charge the battery will last about 2 hours of continuous use. If the image quality starts to degrade you most likely need to recharge the device.

As for the longevity of the battery – Our wireless devices use batteries much like a cell phone – If you charge the device every night it will start to degrade over time. Replacing the battery yourself is NOT recommended as the device may be damaged in the process. Should you need a new battery, email us at contact@fireflyglobal.com.

If you have any questions, or if you need assistance, email us with your name and number (or best way to reach you) and we will get back to you as soon as we can – support@fireflyglobal.com

All Firefly products include a 1 year warranty. For warranty issues please contact Firefly: contact@fireflyglobal.com.